Getting To Yes
This book was the text for one of my community practice courses at the University of Oklahoma School of Social Work graduate program, it's that important. A recommended read for everyone - its wisdom can be applied to all of the relationships in your life.
It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -- whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, Getting to Yes tells you how to:
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Separate the people from the problem
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Focus on interests, not positions
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Work together to create opinions that will satisfy both parties
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Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks"
